Your Warranty Offer:

Our standard warranty and lifetime technical support are included in the price of your products. Verity Systems provides you with a one-year, return to base warranty.

If your Verity Systems product or any of its accessories* fails to operate to its specification at any time during the warranty period, we will repair it. The repair will provide you with a product, which in our opinion, performs consistently with its age and usage.

If your product needs repairing during its warranty period, then please contact your supplier.

	standard warranty details
	on site maintenance
	register your product for a warranty

Extended Warranties:

In addition to the standard 12-month warranty, extended warranties are also available which will increase your protection and give you further peace of mind for years 2 and years 3.

Extended warranty provides the initial standard warranty cover for years 2 and 3. Consumable and parts in the exemption list* are not covered. The cost of this cover is 20% of the current list price for the first year and 25% of the current list price for the second year.

*Exemption List

• Printer heads and caddy transports are warranted for 30 days
• Consumables

No coverage is available for the above exemptions beyond the standard warranty period.

On-Site Support

At Verity Systems we know how important it is for you to have reliable performance from your automated CD and DVD duplication and printing equipment.

All Verity Systems units are thoroughly tested before they leave our premises, however, in the event that an unforeseen technical fault occurs, we want you to have the security of knowing that we can support you quickly and efficiently and at your own premises.

We are therefore pleased to be able to offer an On-Site Support Agreement to all our CopyDisc customers which will give you peace of mind and great service.

The support operates in principle as follows:

• The support period runs for 1 year paid in advance.
• Repairs and fault corrections will be carried out at the customer’s premises at no charge unless the fault falls outside the support terms.
• If, on examination, the engineer finds that the fault is caused by non-standard means i.e. the negligence, misuse or fault of the customer, then any repairs done will be subject to additional charges.
• Repairs take place during normal working hours. If you require work outside normal hours it can be sometimes done but will incur overtime charges.

Prices for our On-site Support Agreements vary according to where you are situated and what type of equipment is being maintained. Please talk to your Verity Systems Sales contact for more details, they will be pleased to help.