Standard Warranties:
Unless otherwise stated, our standard warranty and lifetime technical support are included in the price of your degausser. Verity Systems provides you with a one-year*, return to base warranty.
If your Verity Systems degausser fails to operate to its specification at any time during the warranty period, we will repair it. The repair will provide you with a product, which in our opinion, performs consistently with its age and usage.
If your product needs repairing during its warranty period, then please contact your supplier.
*The following degaussers have a 3 year return to base warranty as standard.
- V92
- V91 HD/DLT
- SV91M
- V660 HDD Evo
- V94
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The warranty period begins when the product is purchased by its first user.
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Carriage back to the customer is included; delivery of the product to Verity Systems is not included.
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The product needs to be packed securely in its original packaging and sent to your supplier (if you do not have the original packing, contact your supplier for instructions).
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Your product will be repaired at our manufacturing headquarters or at one of our appointed service areas.
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Once the repairs are completed the unit will be returned to the address instructed.
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The warranty does not cover visits by an engineer to repair the product at your premises, or the commissioning of the product on site.
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This warranty is a promise by us to you the customer that we will repair certain faults. It is not a warranty, guarantee or promise that your Verity Systems product will conform to its specification or will not fail.
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Limitations of Warranty
Some failures are not covered.
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We will not provide warranty repair if in our opinion the problem resulted from externally caused damage or use outside the product specification, or from the use of options, parts or consumables, which are not Verity Systems approved.
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The warranty does not cover the replacement of used consumables or of parts, which need replacement during the life of the product as a result of the use made of them, unless the consumables or parts themselves are defective.
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The warranty does not cover negligence or abuse.
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Extended Warranties:
In addition to the standard warranty periods, extended warranties are also available which will increase your protection and give you further peace of mind.
Extended warranty provides the same initial standard warranty cover for an additional period (2 years). The cost of this cover is 20% of the current list price. |
Second Chance Warranty:
In some circumstances, warranties can be purchased on selected degaussers even when the degausser in question is outside of its standard warranty period.
The degausser must be returned to Verity Systems for calibration, prior to a new warranty being issued.
To request a quote, please email details of the degausser in question (including the degausser's serial number, located on a sticker at the rear of the degausser) to: uksupport@veritysystems.com or Tel: +4 (0) 1252 796901
Conditions apply. |
